From: Daniel Osei, Operations Manager, Hartley Furniture To: Grace Liu, SwiftLine Logistics Subject: Change to Saturday delivery schedule Date: October 14
Dear Ms. Liu,
I am writing to request a change to our regular delivery arrangement. Beginning in November, our showroom will be closed on Saturdays for approximately two months while the building is renovated. We would therefore like to move our weekly delivery of display furniture from Saturday to Friday, starting the first week of November.
Could you let me know whether Friday delivery is possible, and whether the change would affect the delivery fees we currently pay? We would like to keep the same morning time slot if it is available.
Thank you for your help.
Daniel Osei
From: Grace Liu, SwiftLine Logistics To: Daniel Osei, Operations Manager, Hartley Furniture Subject: Re: Change to Saturday delivery schedule Date: October 15
Dear Mr. Osei,
Thank you for your message. We can move your deliveries to Fridays beginning November 7. If you confirm the new schedule by October 28, there will be no additional charge for the change.
One point to note: because of heavy traffic on Fridays, deliveries scheduled after 2:00 P.M. sometimes arrive later than planned. Since you prefer a morning slot, this should not affect you. Your usual arrival time of between 9:00 and 10:00 A.M. is available on Fridays.