To: All Branch Managers
Subject: Customer-service workshop
Next month, Blue Harbor Bank will introduce a new customer-service training program for all branch employees. Each branch manager is responsible for selecting two employees to attend the first workshop, [71] on October 8 at the central training center.
The session will focus on handling difficult customer situations and explaining new digital-banking services clearly. [72] Participants will also practice responding to common questions through short role-play activities.
Because space is limited, managers should submit the names of their selected employees no later than September 25. [73], any substitutions made after that date must be approved by the training coordinator.
Managers who need additional information should [74] the Human Resources portal, where a detailed schedule and preparation guide are available.